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Nursing Facilities

"My father is in a nursing facility. I'm really worried about him. He's losing weight. He seems disoriented. I hope he is receiving decent care. But how can I find out? Who can I talk to? What can I do?"

Every nursing home should have a complaint procedure policy. If you have concerns or complaints, ask about the policy and follow the organization's procedures. You also may want to ask the nurse in charge to review your family member's care plan. If you still are uncomfortable with the situation, speak to the director of nursing, the social worker, or the administrator or check to see if the nursing home has a family council, a group of advocates who try to improve the quality of life in the home.

Often, nursing homes operated by large corporations have toll-free telephone numbers you can use to speak to a regional supervisor.

 

WHO CARES:

STATE OMBUDSMAN
 
STATE DEPARTMENT OF LICENSING AND CERTIFICATION
 
STATE OR LOCAL OFFICE ON AGING
 
STATE HEALTH OR WELFARE DEPARTMENT
 
YOUR STATE ATTORNEY GENERAL
Eldercare Locator 1-800-677-1116 (toll-free)
 
AMERICAN ASSOCIATION OF HOMES
AND SERVICES FOR THE AGING
1-800-508-9442 (toll-free)
 
NATIONAL CITIZENS COALITION FOR
NURSING HOME REFORM
1424 16th Street, NW, Suite 202
Washington, D.C 20036-2211
202-332-2275
 

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Sources:
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