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Hearing Aids

"My hearing aid doesn't work too well. The dealer won't repair it to my satisfaction, even though his advertisement said the hearing aid was guaranteed. He hasn't given me a refund either. What can I do?"
 

More than 24 million Americans have some type of hearing impairment. Many people can benefit from a hearing aid, but not everyone. How will you know? The process begins with a careful fitting by a qualified audiologist or seller. Be sure to ask about a trial period when you can test the aid for free. Ask about guarantees and warranties, too. It's important to get these in writing.

Regulations that cover many important aspects of hearing aid sales for consumers are enforced by the U.S. Food and Drug Administration. One regulation requires that you are told about the need for a medical evaluation by a physician before you buy an aid; another requires that aids come with instruction books covering use, maintenance, and repair.

 

WHO CARES:

YOUR STATE ATTORNEY GENERAL

Division of Marketing Practices
6th Street and Pennsylvania Ave., NW
Washington, D.C 20580 202-326-3128
 
Consumer Affairs Information Line
1-800-532-4440 (toll-free)
 
Consumer Hot Line 1-800-638-8255 (toll-free)
 
AND OTHER COMMUNICATION DISORDERS
INFORMATION CLEARINGHOUSE
1-800-241-1044 (toll-free/voice)

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